Refund policy

Unopened items. You can return any product in its original, sealed and unused packaging within [30] days of delivery for a full refund of the product price. Email hello@hiamora.com with your order number to get return instructions. Return shipping is paid by the customer unless the item is faulty or we made a mistake.

Opened items (hygiene). For health and hygiene reasons, intimate products can't be returned once their seal or hygienic packaging has been opened, unless they are faulty. This includes toys, lubricants and personal care items.

UK and EU customers. You have a legal right to cancel your order within 14 days of delivery without giving a reason. This right doesn't apply to sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed after delivery. We refund within 14 days of receiving the returned item, using your original payment method.

Faulty or damaged items. Every device comes with a [1-year] warranty against manufacturing defects. If something arrives damaged or stops working under normal use, email us within the warranty period with your order number and a short description or photo. We'll replace it, repair it or refund you, and we cover return shipping. We may not need the item back.

Not covered: damage from misuse, incompatible lubricants (for example, silicone lube on silicone toys), water damage to non-waterproof items, or normal wear.

Your statutory rights. This warranty is in addition to, and doesn't limit, your rights under the consumer laws of your country.

Refunds. Approved refunds go to your original payment method within [5–10] business days. Original shipping charges are refundable only for faulty or incorrect items.